MarketCulture Blog - Using Market-Driven Culture for Competitive Advantage

MarketCulture Blog - Using Market-Driven Culture for Competitive Advantage http://blog.marketculture.com Strategies for Creating and Maintaining a Market-Driven Culture within Your Business Thu, 23 Feb 2012 17:17:06 +0000 en hourly 1 http://wordpress.com/ http://0.gravatar.com/blavatar/88398d78d6624a81cabdd6fdcd6c1467?s=96&d=http%3A%2F%2Fs2.wp.com%2Fi%2Fbuttonw-com.png MarketCulture Blog - Using Market-Driven Culture for Competitive Advantage http://blog.marketculture.com 3 ways to secure senior management buy-in and use it to establish a customer-centric culture http://blog.marketculture.com/2012/02/23/3-ways-to-secure-senior-management-buy-in-and-use-it-to-establish-a-customer-centric-culture/ http://blog.marketculture.com/2012/02/23/3-ways-to-secure-senior-management-buy-in-and-use-it-to-establish-a-customer-centric-culture/#comments Thu, 23 Feb 2012 17:14:52 +0000 Christopher Brown http://blog.marketculture.com/?p=840 Continue reading →]]> http://blog.marketculture.com/2012/02/23/3-ways-to-secure-senior-management-buy-in-and-use-it-to-establish-a-customer-centric-culture/feed/ 0 clbrown7 buy-in image 3 reasons customer feedback is more critical now than ever http://blog.marketculture.com/2012/02/14/3-reasons-customer-feedback-is-more-critical-now-than-ever/ http://blog.marketculture.com/2012/02/14/3-reasons-customer-feedback-is-more-critical-now-than-ever/#comments Wed, 15 Feb 2012 04:17:00 +0000 Christopher Brown http://blog.marketculture.com/?p=834 Continue reading →]]> http://blog.marketculture.com/2012/02/14/3-reasons-customer-feedback-is-more-critical-now-than-ever/feed/ 1 clbrown7 Customer Feedback The number one reason every moment matters in customer experience http://blog.marketculture.com/2012/02/07/the-number-one-reason-every-moment-matters-in-customer-experience/ http://blog.marketculture.com/2012/02/07/the-number-one-reason-every-moment-matters-in-customer-experience/#comments Wed, 08 Feb 2012 00:57:08 +0000 Christopher Brown http://blog.marketculture.com/2012/02/07/the-number-one-reason-every-moment-matters-in-customer-experience/ Continue reading →]]> http://blog.marketculture.com/2012/02/07/the-number-one-reason-every-moment-matters-in-customer-experience/feed/ 0 clbrown7 Image 7 ways a lack of customer centric culture destroys business growth http://blog.marketculture.com/2012/02/05/7-ways-a-lack-of-customer-centric-culture-destroys-business-growth/ http://blog.marketculture.com/2012/02/05/7-ways-a-lack-of-customer-centric-culture-destroys-business-growth/#comments Mon, 06 Feb 2012 04:03:59 +0000 Christopher Brown http://marketculture.wordpress.com/?p=784 Continue reading →]]> http://blog.marketculture.com/2012/02/05/7-ways-a-lack-of-customer-centric-culture-destroys-business-growth/feed/ 0 clbrown7 profits-down-lg 7 ways a CEO demonstrates he/she is serious about being customer centric http://blog.marketculture.com/2012/01/25/7-ways-a-ceo-demonstrates-heshe-is-serious-about-being-customer-centric/ http://blog.marketculture.com/2012/01/25/7-ways-a-ceo-demonstrates-heshe-is-serious-about-being-customer-centric/#comments Wed, 25 Jan 2012 19:45:41 +0000 Christopher Brown http://blog.marketculture.com/?p=772 Continue reading →]]> http://blog.marketculture.com/2012/01/25/7-ways-a-ceo-demonstrates-heshe-is-serious-about-being-customer-centric/feed/ 0 clbrown7 customer-centric-leadership The role of inspiration and emotion in customer focused culture change http://blog.marketculture.com/2011/12/13/the-role-of-inspiration-and-emotion-in-customer-focused-culture-change/ http://blog.marketculture.com/2011/12/13/the-role-of-inspiration-and-emotion-in-customer-focused-culture-change/#comments Wed, 14 Dec 2011 02:57:53 +0000 Christopher Brown http://blog.marketculture.com/?p=764 Continue reading →]]> http://blog.marketculture.com/2011/12/13/the-role-of-inspiration-and-emotion-in-customer-focused-culture-change/feed/ 0 clbrown7 The company-customer disconnect http://blog.marketculture.com/2011/11/23/the-company-customer-disconnect/ http://blog.marketculture.com/2011/11/23/the-company-customer-disconnect/#comments Thu, 24 Nov 2011 02:24:45 +0000 Christopher Brown http://blog.marketculture.com/?p=749 Continue reading →]]> http://blog.marketculture.com/2011/11/23/the-company-customer-disconnect/feed/ 0 clbrown7 Closing the Customer-Company Gap How much is poor customer experience costing you? http://blog.marketculture.com/2011/11/09/how-much-is-poor-customer-experience-costing-you/ http://blog.marketculture.com/2011/11/09/how-much-is-poor-customer-experience-costing-you/#comments Wed, 09 Nov 2011 14:00:36 +0000 Christopher Brown http://blog.marketculture.com/?p=727 Continue reading →]]> http://blog.marketculture.com/2011/11/09/how-much-is-poor-customer-experience-costing-you/feed/ 0 clbrown7 Genesys customer service research Great Customer Experiences….Being Proactive http://blog.marketculture.com/2011/11/02/great-customer-experiences-being-proactive/ http://blog.marketculture.com/2011/11/02/great-customer-experiences-being-proactive/#comments Wed, 02 Nov 2011 14:00:42 +0000 Christopher Brown http://blog.marketculture.com/?p=76 Continue reading →]]> http://blog.marketculture.com/2011/11/02/great-customer-experiences-being-proactive/feed/ 0 clbrown7 wow customer service The customer focused CFO http://blog.marketculture.com/2011/10/30/the-customer-focused-cfo/ http://blog.marketculture.com/2011/10/30/the-customer-focused-cfo/#comments Sun, 30 Oct 2011 14:00:39 +0000 Christopher Brown http://blog.marketculture.com/?p=735 Continue reading →]]> http://blog.marketculture.com/2011/10/30/the-customer-focused-cfo/feed/ 0 clbrown7 CFOAwards2011