http://blog.marketculture.com Strategies for Creating and Maintaining a Market-Driven Culture within Your Business Wed, 25 Jan 2012 19:45:43 +0000 en hourly 1 http://wordpress.com/ http://0.gravatar.com/blavatar/88398d78d6624a81cabdd6fdcd6c1467?s=96&d=http%3A%2F%2Fs2.wp.com%2Fi%2Fbuttonw-com.png http://blog.marketculture.com http://blog.marketculture.com/2012/01/25/7-ways-a-ceo-demonstrates-heshe-is-serious-about-being-customer-centric/ http://blog.marketculture.com/2012/01/25/7-ways-a-ceo-demonstrates-heshe-is-serious-about-being-customer-centric/#comments Wed, 25 Jan 2012 19:45:41 +0000 Christopher Brown http://blog.marketculture.com/?p=772 Continue reading →]]> http://blog.marketculture.com/2012/01/25/7-ways-a-ceo-demonstrates-heshe-is-serious-about-being-customer-centric/feed/ 0 clbrown7 customer-centric-leadership http://blog.marketculture.com/2011/12/13/the-role-of-inspiration-and-emotion-in-customer-focused-culture-change/ http://blog.marketculture.com/2011/12/13/the-role-of-inspiration-and-emotion-in-customer-focused-culture-change/#comments Wed, 14 Dec 2011 02:57:53 +0000 Christopher Brown http://blog.marketculture.com/?p=764 Continue reading →]]> http://blog.marketculture.com/2011/12/13/the-role-of-inspiration-and-emotion-in-customer-focused-culture-change/feed/ 0 clbrown7 http://blog.marketculture.com/2011/11/23/the-company-customer-disconnect/ http://blog.marketculture.com/2011/11/23/the-company-customer-disconnect/#comments Thu, 24 Nov 2011 02:24:45 +0000 Christopher Brown http://blog.marketculture.com/?p=749 Continue reading →]]> http://blog.marketculture.com/2011/11/23/the-company-customer-disconnect/feed/ 0 clbrown7 Closing the Customer-Company Gap http://blog.marketculture.com/2011/11/09/how-much-is-poor-customer-experience-costing-you/ http://blog.marketculture.com/2011/11/09/how-much-is-poor-customer-experience-costing-you/#comments Wed, 09 Nov 2011 14:00:36 +0000 Christopher Brown http://blog.marketculture.com/?p=727 Continue reading →]]> http://blog.marketculture.com/2011/11/09/how-much-is-poor-customer-experience-costing-you/feed/ 0 clbrown7 Genesys customer service research http://blog.marketculture.com/2011/11/02/great-customer-experiences-being-proactive/ http://blog.marketculture.com/2011/11/02/great-customer-experiences-being-proactive/#comments Wed, 02 Nov 2011 14:00:42 +0000 Christopher Brown http://blog.marketculture.com/?p=76 Continue reading →]]> http://blog.marketculture.com/2011/11/02/great-customer-experiences-being-proactive/feed/ 0 clbrown7 wow customer service http://blog.marketculture.com/2011/10/30/the-customer-focused-cfo/ http://blog.marketculture.com/2011/10/30/the-customer-focused-cfo/#comments Sun, 30 Oct 2011 14:00:39 +0000 Christopher Brown http://blog.marketculture.com/?p=735 Continue reading →]]> http://blog.marketculture.com/2011/10/30/the-customer-focused-cfo/feed/ 0 clbrown7 CFOAwards2011 http://blog.marketculture.com/2011/10/26/a-wow-customer-experience-in-the-middle-of-the-indian-ocean/ http://blog.marketculture.com/2011/10/26/a-wow-customer-experience-in-the-middle-of-the-indian-ocean/#comments Wed, 26 Oct 2011 14:00:01 +0000 Christopher Brown http://blog.marketculture.com/?p=37 Continue reading →]]> http://blog.marketculture.com/2011/10/26/a-wow-customer-experience-in-the-middle-of-the-indian-ocean/feed/ 0 clbrown7 Mauritius http://blog.marketculture.com/2011/10/21/measuring-your-companys-market-driven-culture-theres-an-app-for-that/ http://blog.marketculture.com/2011/10/21/measuring-your-companys-market-driven-culture-theres-an-app-for-that/#comments Fri, 21 Oct 2011 14:00:13 +0000 Christopher Brown http://blog.marketculture.com/?p=352 Continue reading →]]> http://blog.marketculture.com/2011/10/21/measuring-your-companys-market-driven-culture-theres-an-app-for-that/feed/ 0 clbrown7 Market-Driven iphone App http://blog.marketculture.com/2011/10/19/are-you-focused-on-your-customers-profit-producing-behaviors/ http://blog.marketculture.com/2011/10/19/are-you-focused-on-your-customers-profit-producing-behaviors/#comments Thu, 20 Oct 2011 04:17:39 +0000 Christopher Brown http://blog.marketculture.com/?p=699 Continue reading →]]> http://blog.marketculture.com/2011/10/19/are-you-focused-on-your-customers-profit-producing-behaviors/feed/ 0 clbrown7 Show me the money! http://blog.marketculture.com/2011/10/11/making-customer-focus-real-being-prepared-to-get-share-and-act-on-feedback/ http://blog.marketculture.com/2011/10/11/making-customer-focus-real-being-prepared-to-get-share-and-act-on-feedback/#comments Tue, 11 Oct 2011 20:53:05 +0000 Christopher Brown http://blog.marketculture.com/?p=690 Continue reading →]]> http://blog.marketculture.com/2011/10/11/making-customer-focus-real-being-prepared-to-get-share-and-act-on-feedback/feed/ 0 clbrown7 Customer Listening-Insight