Customer Focused Executives Lead by Example

Telstra Executives spend a day in the call center

It was great to see the leadership of one our largest clients take action recently by getting some hands-on front line experience with customers in their call center.

There is no better way to demonstrate real commitment to building a customer focused organization than rolling up the sleeves and getting your hands dirty. All of the customer centric benchmark organizations we have worked with have very hands-on executives. It’s really about walking the talk.

Congratulations David and John I hope this becomes part of the new Telstra way.

You can hear more from John Stanhope, Telstra’s CFO on our new easyLearn site that has lots of tools and templates for creating customer focused behavior in large organizations.