This is one of my favourite videos that really demonstrates customer focus in action…. understanding customer needs and demonstrating how you will fill those needs in a tangible way is how every great customer focused professional operates… enjoy the video!
Winner of the Best Marketing Book of the Year 2015!
- To get the right customer culture you have to be obsessive!
- Amazon Founder Jeff Bezos explains how he drives a passion for customer obsession with his senior leadership teams
- Culture eats customer experience quick wins for breakfast – its time to get truly customer obsessed!
- Why Customer Experience fails in organizations!
- How do leaders become customer-centric?
- @ATT horrible experience signing up for fiber, are you guys serious? 1 week ago
- Customer Engagement is an Enterprise-wide Imperative by @clearaction customerthink.com/customer-engag… via @CustomerThink 1 week ago
- Customer Centric Leaders have a Service Focus where Authenticity Trumps Ego blog.marketculture.com/2017/07/01/cus… via @wordpressdotcom 1 week ago
- Great conversation with @marketculture and @clearaction on why CX can only become a competitive advantage by shapin… twitter.com/i/web/status/1… 3 weeks ago
- What it takes to become truly customer obsessed! cxm.co.uk/the-eight-disc… 1 month ago
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