This is one of my favourite videos that really demonstrates customer focus in action…. understanding customer needs and demonstrating how you will fill those needs in a tangible way is how every great customer focused professional operates… enjoy the video!
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- Which is a better approach: customer-centric, product-centric or finance-centric?
- To get the right customer culture you have to be obsessive!
- Amazon Founder Jeff Bezos explains how he drives a passion for customer obsession with his senior leadership teams
- Culture eats customer experience quick wins for breakfast – its time to get truly customer obsessed!
- Why Customer Experience fails in organizations!
- My answer to What companies provide excellent customer experience, and why? What are the key success factors? quora.com/What-companies… 2 days ago
- Our New Series on Customer Obsessed Leadership conta.cc/2E7lrfg https://t.co/iPrTT3YCUV 4 days ago
- The Drucker Forum 2018 recognizing the importance of customer obsession and taking a human-centered approach to man… twitter.com/i/web/status/1… 5 days ago
- How the culture of the Australian Financial Industry demonstrates a FAILURE of leadership that would drive any othe… twitter.com/i/web/status/1… 2 weeks ago
- Re-imagining the Patient Experience one interaction at a time linkedin.com/pulse/re-imagi… @hushfoundation 2 weeks ago
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