I hope you enjoy our post from the Harvard Business Review Blog Network
MEASURE YOUR CUSTOMER CULTURE
OUR BOOK
Winner of the Best Marketing Book of the Year 2015!
RETAILERS
Follow Blog via Email
-
Recent Posts
- How do you persuade others to help you create a customer-centric culture?
- How to go from “Good to Great” Customer Centricity
- It’s not about huge transformations, it’s about small customer-centric practices that make a big difference
- It’s not about customer projects, it’s about an ongoing program of unity of customer mindset focus and practices by everyone in the business.
- It’s not about the leaders’ views on customers, it’s about independent measurement
Visit us on Facebook
Top 10 Posts
Human Resources Today
You must log in to post a comment.